P O L I C I E S
G E N E R A L
CASTLECLIFF Jewelry is designed, hand-made and hand-finished in NYC. Due to this process each piece is unique and the customer should except slight variations.
Our C R A F T E D pieces are cast in raw brass in NYC. We avoid the often environmentally toxic process of gold plating whenever possible and therefore many of our pieces will achieve a rich brown patina with wear. We love the look, but to avoid, a simple polishing cloth can restore their original finish.
We strive to reuse waste from our industry; deadstock, glass stones and many chains are sourced vintage and we do our best to advise on materials. Vintage glass stones often contain small amounts of lead and should be supervised appropriately.
Our C O L L E C T E D pieces are vintage and sold in as is condition. We strive to describe all wear and flaws; please reach out with any questions regarding these pieces before ordering as all sales are final and not returnable.
S H I P P I N G
DOMESTIC: We offer shipping via USPS first class mail with tracking number for a flat rate of $10. Orders are processed and shipped within 1-3 business days, with USPS delivering within 5-7.
INTERNATIONAL: As we ramp up our distribution we currently offer international shipping by request only. Please reach out to us for international rates before placing your order.
Depending on the destination and product you may have to pay additional taxes or import duties. CASTLECLIFF is not responsible for any additional taxes or duties incurred by your country.
R E T U R N S
We hope you are happy with your CASTLECLIFF purchase! We accept returns postmarked within 5 days of receiving your product, and only accept new, unworn jewelry in its original condition and packaging. Please note all C O L L E C T E D vintage pieces are final sale.
Please reach out to hello@CASTLECLIFF.nyc for a return authorization and shipping address.
CASTLECLIFF is not responsible for lost, stolen or damaged packages. Therefore we advise you to use a trackable service when returning items.
P R I V A C Y
Your privacy is important to us. We will not share your information.
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